Below are questions frequently asked by our clients; questions you too might be seeking answers to.

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Questions & Answers

Yes, we guarantee your privacy in any dealings we have together; from phone calls, emails, order details etc. We understand that you care about your privacy and so we care about it.

Trust is a very crucial element in this sector. We have been previously operating as KenyaSecrets since May, 2011. We build a brand trusted by over 1000 clients in East Africa (Kenya, Uganda, Tanzania & Rwanda). We have grown bigger and better and continue to serve our past clients as well as new ones daily.

Your privacy is our first priority. All parcels are packaged in plain, discreet packaging boxes and wrappings so that no one figures out what is inside. We may also package the items in gift wrappers or in any special way that you may request (additional fees may apply).

After receiving your order, we immediately embark on processing your order. In Nairobi, we offer same day delivery while deliveries to other counties in Kenya are done overnight. To Tanzania & Uganda, it takes 36 hours while in Rwanda & Burundi, 48 hours.

Currently we are an online store with no brick and mortar shop. We have plans of setting up a physical shop in the near future where clients can walk in & purchase from.

Despite not having a physical shop, we have pick up locations in almost all neighbourhoods in Nairobi and in all major towns in Kenya. Check our Pick Up Locations page for more information.

Yes, we will discreetly deliver the item to wherever you are; whether home, office or hotel as per your instructions.

We can arrange for a pick up location where you will meet our rider. Check out our Pick Up Locations for further details.

In that case, we will offer you a replacement or refund of your cash as per our Return Policy

We conduct a rigorous quality check on all our products but incase you receive a defective product or it breaks down within the guarantee period, we will replace the item as per our Guarantee and Return Policy.